Contact Information

Jennifer L. Metzler, Director


Creighton Business Institute
Heider College of Business
Creighton University
2500 California Plaza
Omaha, NE 68178

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Dynamics of Conflict Resolution

In order to resolve conflict effectively, it is imperative to have a full understanding of conflict dynamics. In this course, the Creighton Business Institute draws lessons from a variety of disciplines, including psychology, sociology and communication to provide a panoramic view of the nature and dynamics of conflict and conflict resolution.


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Executives, Managers, Professionals, Supervisors


This course addresses the nature, meaning and dynamics of conflict and the challenges of communication in interpersonal, inter-group and intra-group settings, with particular attention on the thinking process that drives the practice of successful conflict resolution.


With a more solid understanding of the nature of conflict, participants of this course will be more effective communicators with active listening and constructive framing skills to use to resolve conflict in their organizations.


Instructor-led course

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Scheduled Classes

No classes currently scheduled.